Dashboards (for ZoneCapture with the standalone bundle) – Zone Control Center

Summary: This article was written for ZoneCapture customers using the Zone Control Center dashboard from the standalone bundle. See details below.

ZoneCapture customers have access to Zone Control Center through one of two methods.

Embedded version of Zone Control Center within the ZoneCapture code
- This was turned on automatically for most existing ZoneCapture customers and will be available until May 1 2027.
- Customers using this version of Zone Control Center will not have access to the newest updates such as dashboard enhancements, navigation expansion to include ZoneApprovals, and the Zoe AI agent, AP Intelligence, available in August 2026.
Zone Control Center standalone Bundle (this is the recommended method for customers to access Zone Control Center)
- Customers using the standalone bundle will have access to all current and future releases.
- Starting in June, ZoneCapture customers with ZoneApprovals will have access to ZoneApprovals within the Zone Control Center navigation menu and some extra drill down capabilities on the dashboard. But this functionality is only available with the Zone Control Center standalone bundle.
- Starting in August, ZoneCapture customers will have access to the new Zoe AI Agent, AP Intelligence, designed for ZoneCapture + ZoneApproval customers. AP Intelligence will launch to customers through the standalone Zone Control Center bundle. Admin can install the standalone Zone Control Center bundle now.
- Learn how to install the Zone Control Center suite bundle here.

This article will focus on the dashboards available to customers with the Zone Control Center standalone Bundle. For dashboard details for the embedded version, use this article.

Note: ZoneCapture customers can learn how to install the Zone Control Center standalone bundle here and how to open Zone Control Center here.

Note: Zone Control Center and Zoe mimic each user's NetSuite and Zone permissions. If users have limited access to NetSuite and Zone solution data, those permissions will be automatically applied within Zone Control Center. Therefore customers will not be able to query or see data that they do not normally have access to view.

What is the Zone Control Center Dashboard?

Zone Control Center (ZCC) is a unified platform that connects all Zone workflows, including ZoneBilling, directly within NetSuite. It provides a centralized, user-friendly workspace where finance teams can monitor workflow health and engage with tools like Zoe AI without context switching or jumping between different modules.

Zone Control Center includes an out-of-the-box, up-to-date operations dashboard on each of the Zone workflows.

There are currently two Zone Control Center dashboards for ZoneCapture, Overview and Metrics. Both dashboards can be filtered by date and subsidiary (see image below).

Dashboard Image.

Overview Dashboard

The Overview dashboard includes the following widgets.

Metrics Dashboard

The Metrics dashboard includes the following widgets.

Related to

Section	Data Included	Why it matters	Available Action
Bills To Process	(Count) Total number of bills waiting in the Incoming queue for manual processing. Note: This widget displays the total number of unprocessed bills and is not affected by date filter selections.	Immediate visibility into the current workload Identifies processing backlogs	Click the tile to open the Incoming queue and start processing bills. Filter based on the subsidiary assigned to the bill to process records.
Processed This Month	(Count) Number of vendor bills and credits created via ZoneCapture within the selected time frame with the split between documents received through OCR scanning engine vs e-invoicing network.	Tracks productivity and overall processing volume	Click the widget to view the detailed list of processed documents.
Incoming vs Processed	(Count) Comparison of the number of incoming (not yet processed) bills received on specific days versus number of bills processed on those days.	Identifies aging or outstanding bills Highlights peak processing days
Scanned This Month	(Count) Number of OCR scanned documents and total scanned pages within the selected time frame.	Provides insight into scanning activity and document volume entering the system.	Hover over "i" icon to compare numbers against your current subscription volume.
PO vs Non‑PO Bills	(Percent) Distribution of bills tied to purchase order (PO) vs. non‑PO vendor bills created (standalone).	Understand the mix of structured (PO‑based) versus standalone bills Process optimization
Delivery Method	(Percent) Distribution of bills received by delivery method: Email E‑invoicing network Manual upload (drag & drop by the NetSuite user)	Represent vendor bill submission method Identify opportunities to increase automation and e‑invoicing adoption
E-invoices Sent	(Count) Number of successfully sent e‑invoices (sent) and the number of failed deliveries (failed) within selected time frame.	Monitor e‑invoice delivery performance Identify of failed transmissions	Click on the number of sent or failed documents to open the detailed list of e‑invoices.
Approvals Summary	(Count and Currency) Number of bills pending and corresponding monetary value - includes overdue bills still pending approval. (Count) Number of bills approved and rejected. This data is based on the native NetSuite Pending Approvals status.	Highlights approval bottlenecks Identify overdue approvals that may delay payments
Bills Pending Approvals	(Currency) List of vendor bills currently in the Pending Approval status and corresponding monetary value. This data is based on the native NetSuite Pending Approvals status.	Visibility into bills that require approval	Click See All to view the detailed list.

Section	Data Included	Why it matters
Time to process	(Average Number and Percent) Average number of days from the moment a PDF is scanned until the vendor bill is created, either automatically or manually. Percent increase or decrease from the previous period's average.	Helps measure processing efficiency and identify delays that could impact payment cycles.
Vendor recognition accuracy	The percentage of vendor bills where the final saved vendor matches the vendor suggested by the ZoneCapture matching algorithm. The metric is also compared against the previous period.	Indicates the quality of vendor recognition and helps assess the reliability of automated vendor matching.
PO recognition accuracy	The percentage of vendor bills where the final saved purchase order matches the purchase order suggested by the ZoneCapture matching algorithm. The metric is also compared against the previous period.	Measures how accurately purchase orders are identified and helps improve touchless processing for PO-based invoices.
E-invoices inbound and outbound	The number of inbound and outbound e-invoices processed within the selected time frame.	Allows comparison of e-invoice volume versus OCR-based document flow and helps track adoption of electronic invoicing.
Top Vendor Match Reasons	The most common factors used to match vendor bills to vendors, such as tax ID, bank account, or vendor name.	Provides insight into how vendors are identified and highlights potential improvements to vendor master data quality.
Top Vendors by Created Bills	A list of vendors for whom the highest number of bills have been created.	Helps identify high-volume vendors that may benefit most from automation, e-invoicing, or process optimization.
Top Vendors with Duplicates	A list of vendors with potential duplicate bills identified in the Incoming queue.	Helps prevent duplicate postings and supports clean-up of the Incoming queue by prompting users to review and resolve duplicates.